Relating to www.smartschoollabels.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Smart School Labels (“Provider”) website located at the domain name www.smartschoollabels.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distributes content obtained on the website for marketing and other purposes without the consent of the Smart School Labels.

Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy
The Website www.smartschoollabels.co.za sells self adhesive labels online.  The use of any product bought from this Website is at the purchaser’s risk. The purchaser or user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. 
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold.  The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.  Should the Provider exercise this right, the User will receive a full refund with no deductions. The User will be notified when the goods are ready for purchase in the event that certain stock is unavailable at the time of ordering.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Smart School Labels in writing or email info@smartschoollabels.co.za

Credit Card Security
When an order is placed on the site we process the credit card payment through PayFast. Credit Card details are encrypted and are not transferred in plain text and are not stored by Smart School Labels or on the Smart School Labels website in any way. You can read up on the VCS security process on the Payfast Website www.payfast.co.za. If you pay by credit card your Credit Card statement will reflect a debit by Payfast.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof. This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa.

Posting and Handling
Smart School Labels posts to all South African destinations. We will process your order as soon as we receive confirmation that your payment has been made. Your order should take more or less 10 working days to be posted after payment has been confirmed. Please note in our busy season November to January orders may take up to 3 weeks.
There is a postage charge of R 25.00 for registered mail.
You will receive notification in the post  to collect your parcel at your nearest post office.
We will also send you a tracking number once your order has been posted. You can track your order by phoning 0860 111502 or logging onto www.sapo.co.za
If you wish to have your order to be sent via courier –cost is R 45.00 (Fastway Couriers).

Delivery
Goods are delivered by registered mail, Please make sure that the postal address that you provide is correct. Smart School Labels cannot be held responsible for delays or losses of any sort where goods are delivered to an address provided in error. Smart School Labels will not incur any forwarding costs on deliveries.

Smart School Labels will not be responsible or held liable for damages or delays resulting from events outside of the reasonable control of Smart School Labels. When you receive your order you need to make sure the package is sealed and has not been tampered with.
Check the contents of the package and if there is a discrepancy contact Smart School Labels immediately using the email address info@smartschoollabels.co.za Please notify Smart School Labels within 5 working days of you receiving the goods. Please note that postage and delivery fees are not included in our prices.

Privacy Policy
Smart School Labels takes every reasonable precaution in protecting our user's information. No information is provided or given to any third parties expect where necessary for the completion of your order. Only the information that they require to complete their part of fulfilling your order is provided to them.
If you have any specific concerns regarding privacy, please send an email to: info@smartschoollabels.co.za . Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged in as part of the sales process. You can turn on cookies within your browser by going to 'Tools | Internet Options | Privacy'. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
If you use this site, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account and with your password. Persons making purchases from this site must be 18 years or older otherwise a parent or guardian must assist.
If you supply us with your postal and / or email address you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing info@smartschoollabels.co.za

Returns Policy
All returns have to be pre-authorised before they can be returned. Smart School Labels will issue you a confirmation and instructions on how to return the goods. We will not accept a return unless we have sent you confirmation of approval.
We will authorise the return only after we have evaluated the reason for the return and might contact you if we need more information. If we have made an error and shipped the wrong product we will gladly sort out the problem. Please note you have 5 working days to notify us of a problem. If the error is ours the posting is free to collect and return the goods to you. No exchange will be considered unless the original tags and packaging are undamaged and are returned with the goods. Smart School Labels do not do any refunds but will rectify your order. Be sure to understand the above criteria prior to sending your package to us there are no exceptions.

Remittance Terms
Orders can be paid by Credit Card, Debit Card, Bank Deposit or Electronic Funds Transfer. All payments are subject to a clearance period, the clearance period is dependent on the banks concerned. If you wish to make use of alternate payment methods please contact Smart School Labels so we can make the necessary arrangements with you at info@smartschoollabels.co.za.
Your order will only be dispatched after the funds have cleared. If paying by any means other than credit card please fax or e-mail proof of payment Fax no. 0866 228497. All goods remain the property of Smart School Labels until paid for in full.

Updating of these Terms and Conditions
Provider reserves the right to change, modify and add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.